ACT Community Consultation


ACT Community Consultation

(Micromex Research was contracted for a period of 3 years to conduct a bi-annual (twice yearly) survey of ACT residents.)

Objectives: Develop key benchmarks to allow for tracking of community attitudes.

Assess and establish the community’s priorities and satisfaction in relation to ACT Government activities, services and facilities.

Identify the community’s overall level of satisfaction with the ACT Government’s performance

Challenge: The ACT Government’s service provision is extremely broad and inclusive of such diverse services as bus services, health, roads and cemeteries. The challenge was to design a survey instrument that was inclusive of the broad service offering but able to cut through and meet the objectives of the research.

Methodologies: In depth face to face interviews, focus groups, online research, telephone surveys.

Outcomes: Upon identification of the community’s perceptions that specific areas of service delivery were underperforming, the ACT Government implemented a service review program, which included improvements in service delivery, as well as an improvement in the communication to residents of the services delivered by the department.

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