Administration/Call Centre Team Leader

Administration/Call Centre Team Leader

We are a busy Market Research company looking for a motivated and energetic individual to learn most aspects of our business.

The successful applicant will be primarily assisting staff conducting market research projects, administrative duties and (after onsite training) acting as a team leader to our call centre of market research interviewers. The candidate will have the opportunity to develop an understanding of the market research industry and gain unique team leader experience, whilst obtaining a Certificate IV in Leadership and Management. Once the traineeship has been completed there will be the possibility of continuing the role.

The successful candidate will have:

  • Strong organisational ability with excellent communication skills
  • Great customer focus and the ability to relate to people from diverse backgrounds
  • Basic computer skills and a willingness to learn
  • The ability to work to targets and KPIs
  • A positive can-do attitude and team skills
  • Commitment, reliability and drive
  • The ability to work on a number of projects and prioritise tasks
  • The ability to work autonomously whilst still operating as part of a team

The suitable applicant will be available to work a varied roster that runs Monday to Saturday, including evening work up to 8.30pm on weekdays.

Duties will include:

  • Reporting to project managers and assisting with all areas of research projects
  • Monitoring call centre staff conducting telephone interviews, providing feedback on performance
  • Answering telephone enquiries
  • Conducting telephone interviews
  • Filing, photocopying, scanning, emailing and general office administrative duties
  • Working towards and completing a Certificate IV in Leadership and Management

In return you will work for an organisation who truly values their employees, a supportive team and ample opportunities for professional development.


This is a great opportunity for someone to start their career.

Please note, if you have completed any Certificate IV or higher, you will not be eligible for this opportunity.


To apply for this position please email your resume and a cover letter to:

Hannah Henderson

Project Manager


Your cover letter should be no longer than 1 page and should outline the skills that make you a suitable candidate for the position.

Applications without a cover letter will not be considered.

Enquire Now

Call Centre Interviewer

Call Centre Team Leader

Face to Face Interviewer

Research Executive

Reach Us

Let's talk about helping you reach your target market...

10/1 Bounty Close
Tuggerah NSW 2259

PO Box 5059
Chittaway Bay NSW 2261

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