Micromex Call Centre Services operates both an inbound and outbound call centre service helping to maximize the success of an organisation's marketing and customer service campaigns.

Inbound call centre services

With a 24-hour operational inbound call centre, Micromex Call Centre Services assists organisations with a significant area of their call centre marketing program.

This includes:

• Customer service free call lines
• Complaints and suggestions
• Sales promotions and competitions
• Order processing and delivery services
• Product service and information

Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs.

Outbound call services

Quality outbound business to business telemarketing has assisted numerous organisations with their marketing campaigns.

Outbound telemarketing is used to:

• Generate sales and leads
• Increase seminar attendance
• Increase memberships and membership renewals
• Follow up direct mail campaigns
• Verify and update mailing lists